Guru Support

Support for the Guru iOS app.

What to Include

When you contact support, please include your device model, iOS version, app version, and a short description of the issue. If the problem is related to a PDF, imported deck, generated notes, subscription, or credits, mention the related workflow so we can investigate faster.

Purchases and Subscriptions

Guru purchases and subscriptions are handled through Apple In-App Purchase. If you subscribed or bought credits on your device, use the app's restore option or Apple's purchase history tools to restore access.

AI Notes and Credits

AI note generation may use credits based on the amount of selected content and the selected generation options. Review generated notes before using them for study, because AI output can be incomplete or inaccurate.

Deleting App Data and Your Account

You can delete local documents, notes, cards, and decks inside the app.

If you have an account, you can permanently request deletion directly in the app at Settings → Account → Delete Account. The app asks for confirmation before sending the deletion request. This removes the account and associated server-side account data, subject to limited retention required for security, billing, accounting, dispute resolution, or legal compliance. Export any content you want to keep before deleting your account.

For purchase entitlement, credit, or other server-side support questions, contact us at support@flashify.app.

Privacy

Read the Guru Privacy Policy for details about app data, AI processing, purchases, and diagnostics.